FAQ

How to research items on Ethicaltradeplace.com ?

 

See the module of demonstration on the homepage of the site ethicaltradeplace.com : you will be guided in your researches.

 

How to order the items?

 

Order the items you like, whoever the designer is, through our platform online!

First you have to join and subscribe on the site Ethical Trade Place.com before ordering. It is very simple and you can begin order at once.

 

All the items added to your basket online will remain there until you delete or modify them.

Do not try to place an order by e-mail, fax or phone, except in special cases.

 

I do not know how to place an order ? Can you help me to place an order on your site ?

 

Here are the instructions to help you to place an order on Ethicaltradeplace.com:

 

1. First you have to subscribe on Ethicaltradeplace.com : click on the tab « Member Access ».
2. Connect on your account Ethicaltradeplace.com with your e-mail and password or create an account as a new member.
3. To research and browse through the collections of the different designers, according to their kind of ethical approach, their name or their country of origin. If you wish to buy, type a number in the quantity, select a colour, a size (clothing or shoes) and then click on the basket . You can add, modify or delete the quantities or the item if you like, at once or later. The items that you have added to your basket are registered while you continue your purchases or your researches. Your basket is even registered for the next time if you disconnect or close accidentally your browser.
4. If you want to know the total price of your purchases excluding the shipping cost, by designer or the global price, you can check it at the bottom of the page of the purchase basket.
5. When you have finished your selection, you can validate your basket with just one click. An e-mail will be sent to the mail-boxes of Ethicaltradeplace.com, individually to the concerned designers.
6. In the text area just below your order, you will be able if you wish to, to let us know your specific requests or any further question regarding your request. Then click on « Send ».
7. You pay nothing at the moment. Each designer will contact you as soon as possible via the mail box of the site Ethicaltradeplace.com in order to pass on their shipping and payment conditions.

 

Accepted means of payment

 

In order to make easier your yearly subscription to the platform Ethicaltradeplace.com, we suggest you to pay by credit card.

We accept credit cards as Visa, MasterCard for the most part of the countries of the world. Also, we assure you that the payments online are secure on Ethicaltradeplace.com.

Pay your order by Credit Card :

1. Enter the page of Member Access, fill in correctly all the fields with your coordinates and especially a valid e-mail address in order to receive your password. Then click on Validate.
2. Make your payment by Credit Card
3. Fill in attentively the requested information.
4. After having checked all the details, click on Validate.

 

The payments settled by Credit Card on Ethicaltradeplace.com are secured by CM-CIC p@iement, as well as the information concerning these operation. Thanks to CM-CIC p@iement, your subscription on Ethicaltradeplace.com will be faster, practical and secure.

Please note : Ethicaltradeplace.com does not keep no information concerning your payment by Credit Card and no personal data. In case of Bank transaction problem or other, please contact CM-CIC p@iement or the Bank of your card for any assistance.

 

Ethicaltradeplace.com is not responsible for the payments settled by Credit Card.

 

Can you ship to "my country"?

 

Yes of course : Designers will be able to ship the goods to your country.

 

Before ordering, may we suggest you to check for possible import duties according to your sending country.

 

Any particular question to a Designer ?

 

You can ask your questions directly to the designer, via the internal mail box of our site. They will be transmitted almost instantaneously to the designer. He will answer you directly to your mail box of the site Ethicaltradeplace.com

 

Guide of the pictograms on Ethicaltradeplace.com

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You are very attentive to fair and ecological approaches in your purchases ? You can select collections and products of ethical designers from our 6 categories.

 

In order to make easier the acknowledgment of the ethical field of each one of the designers, we have created the following pictograms :

 

Organic Materials:

 

FASHION THAT RESPECTS THE ENVIRONMENT THROUGH STANDARDS FOR RAW MATERIALS.

TEXTILES AND FABRIC ARE CERTIFIED BY AN ORGANIZATION THAT GUARANTEES THAT THE UNWOVEN FIBERS CAME FROM A PRODUCT GROWN ACCORDING TO ORGANIC AGRICULTURE STANDARDS.

ORGANIC AGRICULTURE IS A SPECIFIC AGRICULTURAL SYSTEM WHICH EXCLUDES GENETICALLY MODIFIED ORGANISMS, AS WELL AS SYNTHETIC PESTICIDES AND FERTILIZERS. IT PLAYS AN ESSENTIAL ROLE IN COTTON PRODUCTION WHICH USES ENORMOUS QUANTITIES OF PESTICIDES.

COTTON REPRESENTS 70% OF THE WORLD'S TEXTILES PRODUCTION, ACCOUNTING FOR ONLY 4% OF THE WORLD'S CULTIVATED LAND, BUT 25% OF THE PESTICIDES USED. THIS REPRESENTS FINANCIAL DEBT FOR FARMERS, IN ADDITION TO HEALTH RISKS (CANCER, POISONING, HORMONAL IMBALANCE).

 

Natural Materials:

 

ALL TEXTILE RAW MATERIALS THAT HAVE MINIMAL IMPACT ON THE ENVIRONMENT, I.E. THEIR CULTIVATION DOES NOT REQUIRE LARGE QUANTITIES OF FERTILIZERS, PESTICIDES OR WATER. THIS DIFFERS FROM THE ORGANIC EPITHET WHICH IS A CERTIFICATION CORRESPONDIND TO LEGALLY DEFINED STANDARDS. EXEMPLES : WOOL, LINEN, HEMP, SILK...

 

Recycling:

 

RECYCLING AS A SOURCE OF RAW MATERIALS GIVES A SECOND LIFE TO CLOTHES AND OTHER OBJECTS BY REUSING AND RECONSTRUCTING THEM. TODAY, IN FRANCE, 700,000 TONS OF USABLE TEXTILES ARE THROWN AWAY. RECYCLING IS THE MOST EFFICIENT WAY OF PRESERVING THE ENVIRONMENT.

 

Fair Fashion:

 

FAIR FASHION PRESUPPOSES THAT THE ENTIRE SECTOR RESPECTS THE RULES (STANDARDS) OF FAIR TRADE ; IN OTHER WORDS, A NORTH- SOUTH TRADE PARTNERSHIP BASED ON DIALOGUE, TRANSPARENCY AND RESPECT, AND MEANT TO INCREASE EQUITY. THE GOAL IS TO ASSURE SUSTAINABLE DEVELOPMENT BASED ON DECENT PAY TO PRODUCERS.

 

Social Projects:

 

FASHION THAT INVESTS IN SOCIAL PROJECTS.

ETHICAL FASHION IS COMMITTED TO WORKING WITH MINORITIES AND UNDERPRIVILEGED COMMUNITIES (EX: DISADVANTAGED ETHNIC MINORITIES, WOMEN IN AFGAHANISTAN, BRAZILIAN FAVELAS, DISABLED PERSONS, PEOPLE IN SOCIAL REINTEGRATION...). MAKING CLOTHES GIVES THEM INDEPENDENCE AND ALLOWS THEM TO TAKE CONTROL OF THEIR FUTURES.

SUSTAINABLE INVESTMENT IN TRAINING CENTERS, HOUSING, MEDICAL FACILITIES CONTRIBUTES TO LOCAL DEVELOPMENT.

 

Know-How:

 

ETHICAL FASHION PRESERVES LOCAL KNOW-HOW.

WORKING WITH LOCAL ARTISANS GIVES VISIBILITY AND OPPORTUNITY TO TRADITIONAL TEXTILE TECHNIQUES AND KNOW-HOW, ENABLING THEM TO SURVIVE DESPITE INDUSTRIALIZATION. TRADITIONAL TECHNIQUES CAN BE TRANSMITTED TO FUTURE GENERATIONS AND ADAPTED AS THEY SHOULD BE. SUCH KNOW-HOW IS A VEHICLE OF CULTURAL, RICHNESS AND DIVERSITY IN TEXTILES.

PROMOTING TRADITIONAL TEXTILE SKILLS CAN HELP IN DEALING WITH RURAL EXODUS AND URBAN POPULATION GROWTH.

 

How to chose the right size ?

 

The table below can help you to determine what size to buy :

 

Standard size	S				M				L				XL
US size	2		4		6		8		10		12		14		16
European size	32		34		36		38		40		42		44		46
	Inch	cm	Inch	cm	Inch	cm	Inch	cm	Inch	cm	Inch	cm	Inch	cm	Inch	cm
Bra size	32 ½	83	33 ½	84	34 ½	88	35 ½	90	36 ½	93	38	97	39 ½	100	41	104
Waist size	25 ½	65	26 ½	68	27 ½	70	28 ½	72	29 ½	75	31	79	32 ½	83	34	86
Hip size	35 ¾	91	36 ¾	92	37 ¾	96	38 ¾	98	39 ¾	101	41 ¼	105	42 ¾	109	44 ¼	112
Hauteur	63	160	65	160	65	165	65	165	67	170	67	170	69	175	69	175

 

I cannot connect

 

Check your connexion information : your User name and E-mail address used for registration.

Make sure that cookies coming from www.ethicaltradeplace.com are accepted in your browser (Internet Explorer or others).

 

If nothing works, please send us an e-mail via the page « Contact » of the site Ethicaltradeplace.com. Our advisors will answer as soon as possible in order to help you to solve the problem.

 

Tip : If you do not know whether the problem is from your side or ours, please test the connexion with another computer or try different browsers (Internet explorer, Firefox, Safari).

 

If you made a mistake during your subscription and you did not receive your password by e-mail, you cannot reach your account and make your purchases. Please contact us on the page « Contact » on the homepage of the site Ethicaltradeplace.com

 

If you forgot your password, please click here in order to get another password : http://ethicaltradeplace.com/modules/ManagerOfUser/password.php